Scheduled maintenance work consists of line maintenance, aircraft painting, cabin refurbishment and phase checks. Our Maintenance, Repair & Operations (“MRO”) business is critical to the safety and comfort of our passengers and it has received multiple certifications including certification from the US FAA. Separately, our cabin crew also undergo courses on safety, security and service, including training on mock-ups of Boeing 737-900ER, 747-400 and Airbus A320-200 aircraft. They are trained at Angkasa Pilot Training Organisation (“APTO”) by Angkasa Super Services – a flight school and a partner of Airbus’ training organisation – which issues certification including from the DGCA, the Civil Authority of Malaysia and the DGCA of France and has a flight simulation training device certificate by the European Union Aviation Safety Agency (“EASA”). Our pilots exceed regulatory international requirements and are required to undergo and pass re-certification training every six months. Insurance firms and aircraft lessors perform regular audits on Lion Air’s aircraft and operations to ensure they are maintained in accordance with OEM and FAA guidelines – and have continued to insure our operations. We are subject to regular external monitoring with major OEMs including Boeing, Airbus and Honeywell, which all have onsite offices at Lion’s Operations Centre.
It requires us to undergo a rigorous audit process on our flight operations, operational control and flight dispatch, cabin operations, ground handling, cargo operations and operational security.
To ensure we are consistent with international best practices, we subjected ourselves to extensive audit to achieve the IATA Operational Safety Audit (“IOSA”) certification in 2016 and were recertified in 20, among many others. Captain Oh is implementing several initiatives such as an upgraded pilot monitoring program and introducing the use of flight data analysis. Our Safety Management System is led by a strong team with various external appointments, including Captain Aric Oh (August 2019), Lion Group Managing Director, Corporate Safety, Development & Quality who brings to the role 44 years of experience at Singapore Airlines and 4 years at Asiana. We also have rigorous aircraft fleet maintenance at Lion Group’s very own maintenance and repair facilities. Besides having an experienced crew, all our pilots and cabin crew are required to undergo stringent training regularly.
We have a strict Safety Management System and an internal safety committee enforces our safety policies, ensures employee familiarity with DGCA safety manuals and training guidelines, and manages the ongoing training of our pilots including bi-annual classroom and flight simulation exercises.
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